Legal training preparation often involves researching and summarizing topics of legal substance, such as the elements of a discrimination claim or new case law defining "foreign officials" under FCPA.
Of course, it's important for corporate counsel to be up to speed on the law to provide effective legal training.
But there's a part of training we rarely practice or research:
The "Delivery" refers to the way we present information to employees. It includes qualities such as tone, posture, eye-contact, mannerisms, presentation medium and style.
Why don't we research or practice our Delivery, which is arguably just as important as our knowledge of the law?
Here's why: it's a lot easier to focus on what you know (the law) and get on with your day than to put in the time to develop effective Delivery strategies.
Let's be honest. How often do you drill down to the basics of getting people to listen to you? Like me, I bet you haven't thought much about it since your public speaking class in college.
But think about this. Does it matter how well you know the law if you don't effectively communicate it to employees?
There's so much information out there on Delivery. Where do you start?
You start with the absolute basics.
Speaking so people to want to listen to you.
Julian Treasure is an expert on speaking and motivating audiences. He has given a number of TED Talks, but the most relevant for corporate counsel is "How to Speak So That People Want to Listen."